Privacy Policy

WHAT INFORMATION DO WE COLLECT/RECEIVE

In the course of operating the Platform, Doktoroo will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.

  1. Personal Information

For the purposes of this Privacy Policy, “Personal Information” is information that (i) You voluntarily provide to Us or is obtained by Us through Your Use of the Platform, and (ii) that personally identifies You. Personal Information includes, but is not limited to, Your name, email or other address, fax number, mailing address, business address, phone number, billing and payment information and other data that can be used to personally identify or contact You. If You decide to utilize any of the Products and Services, including, for example and where available, scheduling an appointment with a Healthcare Provider through the Platform, Your Personal Information may also contain sensitive personal information, including any confidential health information (such as your reason for scheduling the provider appointment) that You voluntarily provide.

Doktoroo may obtain, collect, retain, store or otherwise maintain Your Personal Information from the following sources:

  • Your Doktoroo Account: This information may include, for example, information You provide to Doktoroo through Your creation, registration and maintenance of a user account on the Platform (“Registration Information”).
  • Purchase of Products and Services: To the extent that We offer Products and Services for purchase on the Platform, we may request that You provide Personal Information, a credit card account number and/or or other payment account information in order for You to access or purchase those Products and Services.
  • Other Information You Provide to Doktoroo: Some of the Products and Services allow or require You to provide Personal Information, such as Your Healthcare Providers, pharmacies, insurance information, emergency contact information, personal health information and related information. Personal Information that You may store through the App by means of taking a photograph with Your mobile device (for example, taking a photograph of Your health insurance card) is stored exclusively on Your mobile device and is not stored or collected by Doktoroo. Accordingly, the safety, security and privacy of Your mobile device and the information and photographs that You store on it are Your responsibility and not the responsibility of Doktoroo.
  • Interactive Products and Services: Some of the Products and Services allow You to interact with Healthcare Providers through the Platform. These interactive Products and Services include, but are not limited to, purchasing services and scheduling appointments with Healthcare Providers. In order to provide you with these interactive Products and Services, We may ask you to provide Personal Information (such as the medical reasons for You scheduling the appointment). You understand and agree that Doktoroo may use and/or disclose such Personal Information to Healthcare Providers that You have selected in connection with providing You with the requested interactive Products and Services.
  • Your Responses to Communications from Doktoroo: From time to time, Doktoroo may communicate with You through postal mail, email, fax, telephone, or other forms of electronic communications regarding Your Doktoroo account on the Platform, inquiries you may make to Doktoroo customer service, the Products and Services and new Products and Services. If You respond to these communications, Your responses may also contain Personal Information.
  • Under the Health Insurance Portability and Accountability Act (“HIPAA”), some demographic, health and/or health-related information that DOKTOROO collects as part of providing the Services may be considered “protected health information” or “PHI.” Specifically, when DOKTOROO receives identifiable information about you from or on behalf of your Healthcare Providers, this information is considered PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. DOKTOROO may only use and disclose your PHI in the ways permitted by your Healthcare Provider(s). Your Personal Information that is not PHI is governed by this Privacy Policy and your Personal Information that is PHI is used and disclosed only as permitted by your Healthcare Provider(s).
  • Online Purchasing: You may purchase services or schedule an on-line appointment with a Healthcare Provider through the Platform (“Doktoroo”). In order to do so, You must submit the requested appointment information, including but not limited to Your Personal Information, dates, times, reasons of visit, and any other health-related information (“DOKTOROO Information”). The DOKTOROO Information meets the definition of Protected Health Information (“PHI”) as that term is defined under the Health Insurance Portability and Accountability Act of 1996, and the Health Information Technology for Economic and Clinical Health Act (“HITECH”) and the regulations promulgated thereunder, in effect or as amended (collectively, “HIPAA”). Doktoroo is not a “Covered Entity” as that term is defined under HIPAA. Although Doktoroo is not a Covered Entity, We are committed to User privacy and have in place strict data security policies and measures, and ensure that Users control access to their information. To the extent that Doktoroo has received your DOKTOROO Information from a Covered Entity (as defined under HIPAA), in its capacity as a Business Associate (as defined under HIPAA), the terms of the applicable Business Associate Agreement shall govern Doktoroo’ use and disclosure of such DOKTOROO Information, and shall supersede the foregoing in the event of an inconsistency between the two. Doktoroo may engage third party subcontractors (“Third Party”) to process Your DOKTOROO request. You acknowledge and agree that any information that you submit in connection with such DOKTOROO request will be submitted to such Third Party and will be subject to the privacy policy and terms of use of such Third Party. To the extent Doktoroo engages such Third Parties, Doktoroo shall ensure that any such Third Party to whom it provides PHI agrees to the same restrictions and conditions that apply to Doktoroo with respect to such PHI. Your Healthcare Provider should be particularly aware of its obligations of confidentiality with respect to your PHI, including, without limitation, its obligations under United States state and federal laws, in particular HIPAA. If You wish to restrict the uses of Your PHI, amend, or receive an accounting of the disclosures of your PHI, you must contact Your Healthcare Provider. Doktoroo does not have, and does not assume, any responsibility for the confidentiality of communications between You and Your Healthcare Provider, other than those expressly stated in this Privacy Policy and the Terms of Use. When You use the DOKTOROO service, you may automatically receive administrative emails from Us. You cannot opt-out of receiving administrative emails sent by Us.

You can decline to provide Your Personal Information to Us by not engaging in the activities described above, such as by not registering or creating a Doktoroo account on the Platform or by not using the Products and Services. If you decline to submit Personal Information, Doktoroo may not be able to or may choose not to provide to You some or all of its Products and Services. Accordingly, You can determine to a large extent what Personal Information You wish to provide to Us.

  1. Other Information

In addition to the Personal Information, we may collect and/or receive additional Information (collectively, the “Other Information”). Such Other Information may include:

  1. From Your Activity. Doktoroo also collects non-personally identifiable server-log information relating to its Users. This information may include, but is not limited to, (i) Your Doktoroo account activity, including storage usage, number of log-ins, data displayed or selected, including user interface elements, links, etc, and (ii) Your web or mobile application request, Internet Protocol address (“IP address”), the location of your computer (through the IP address), browser type, browser language, browser programming language, computer or mobile device type, the date and time of your request, date and time of access, and one or more cookies that may uniquely identify your browser and referrer Uniform Resource Locator (“URL”). None of this information alone enables Doktoroo to personally identify or contact You.
  2. From Cookies.When You visit the Platform, We send to Your computer and/or Your mobile device (such as a smartphone), one or more cookies, which are small files containing a string of characters. A cookie, among other things, uniquely identifies Your browser or Your mobile device, as applicable, and allows Doktoroo to “remember” Your mobile device and/or Your activities on the Platform. Doktoroo uses cookies to uniquely and anonymously identify computers and mobile devices of Users of the Platform. No Personal Information is collected or stored in these cookies. We use cookies to improve the quality of the Products and Services. Most browsers and mobile devices are initially set up to accept cookies but You can reset Your browser or the settings on Your mobile device to reject all cookies. Some browsers also can be set to indicate when a cookie is being sent. Please note that some features of our Platform may not function properly, if Your computer or mobile device is set to reject all cookies.

HOW WE USE AND SHARE THE INFORMATION

Doktoroo only uses Your Personal Information and the Other Information (collectively, the “Information”) for the purposes and in the manner described in this Privacy Policy. Specifically, You explicitly consent to Doktoroo use of Your Information for:

  • Providing the Platform and the Products and Services to You, including but not limited to, the processing, formatting and displaying of Your Information, customized content and the delivery of customized Products and Services to You;
  • Auditing, research and analysis in order to troubleshoot, maintain, protect and improve the Products and Services and the Platform;
  • Ensuring the technical functioning of Doktoroo’ network and the Platform, including creating and maintaining backups or other archival copies of Personal Information and other related data;
  • Developing and offering Products and Services, which may include use of Your Information by Doktoroo in connection with developing and offering to You Products and Services such as awards, newsletters regarding specific health conditions, health education and/or disease prevention), which Products and Services may be supported by third-party advertising from Healthcare Providers and manufacturers, retailers and/or other service providers within the healthcare industry (e.g., pharmaceutical and/or medical device manufacturers, suppliers, or retailers). Doktoroo will communicate about these Products and Services to You through postal mail, email, fax, telephone, text message, or other forms of electronic communications;
  • For any other purposes disclosed at the time the information is collected or to which you consent; and
  • As otherwise specifically described in this Privacy Policy.